At Petalspop, operated by Ecomewise Innovations Private Limited, we are committed to providing a smooth and hassle-free shopping experience. In this document, “we,” “us,” and “our” refer to Ecomewise Innovations Private Limited, while “you,” “your,” and “user” refer to our valued customers.  

We understand that preferences can change, and you may want to cancel an order. This policy explains the process and conditions for cancellations.  

Cancelling Before Shipment  

• Orders can be cancelled within 24 hours of placement or before shipment, whichever occurs first.  
• To request cancellation, contact our customer support team via email.  
• Eligible cancellations will receive a full refund to the original payment method within 5–7 business days.  

Orders Already Shipped  

• Once an order has been dispatched, cancellation is no longer possible.  
• You may, however, return the product after delivery in accordance with our Returns & Refund Policy.    
   

Modifying an Order  

• We do not allow changes to items or delivery addresses after the order is placed.  
• If modifications are required, you must cancel the existing order (if eligible) and place a new one.    
   

Contact for Cancellations    
For any cancellation requests, reach out to our support team at:ecomewiseinnovationspvtltd001@gmail.com, ecomewiseinnovationsauthorized@gmail.com  

We appreciate your understanding and thank you for continuing to shop with us.